Contact support
Send your question or problem securely to the StoryDrop Monitor team. Your message is limited to 2,000 characters. You can also email support@storydropstudio.com; messages sent there are forwarded to the support inbox.
Before contacting support
If a tool fails, a useful report includes the page name, device and browser, the expected result, the actual result and the approximate time. Do not send passwords, private links or confidential files. Reports are reviewed to identify whether the issue is caused by input format, browser support, network availability or a service fault. Contact support at support@storydropstudio.com or use the contact form.
Useful support details include operating system, browser family, screen size, language and time zone. They describe the environment but do not diagnose a problem by themselves.
Report what you expected, what happened, whether refresh changes it and whether another browser behaves differently. Add a screenshot only when it contains no sensitive information.
Share only the fields needed. Never include passwords, private messages, precise location or unrelated personal files. Exact reproduction steps are often more useful than excessive telemetry.
Use descriptive names that identify purpose or revision. Avoid overwriting the source until the new file has been checked on the device or application where it will actually be used.